the right direction
Paragon work with a number of customers manufacturing Sub-contract off load work for a variety of machining processes. Paragon were manufacturing some first operation turning components prior to Heat Treatment for a large Aerospace company.
Demand fluctuated quite a lot and parts would come in on 20 day lead-times. Paragon started to struggle when the work dropped off, as the free capacity was filled with other customers work. By the time the machines were cleared and set up on other customers work, Paragon would deliver some on time, but quite a lot were slipping, due to the varying influx of sub contract turning.
From the graph below you can see that from January 2013 to January 2015 Paragons OTIF was significantly inconsistent. In January 2015 Paragon made the decision to create a Cell specifically for this customer. Paragon has now got dedicated machines for all of this customers work and the trend is heading in the right direction. With the exception of January 2016 where Paragon had issues with finished components being held up at the FAI stage, Paragon have consistently been hitting 100% OTIF.